Whole Home Program - FAQs 

The Home Reno Rebate program from Union Gas and the Home Energy Conservation program from Enbridge now feature additional benefits for participants - with incentives for homes with any kind of heating system and to replace old electric appliances.
These programs, together known as the Ontario Home Energy Conservation Incentive Program, are delivered by Ontario’s gas utilities with funding from the Government of Ontario and Save on Energy.

Program Eligibility and Application

Who is eligible to participate in the program?

All Ontario homeowners in single detached homes, town houses or row houses, who heat their home with natural gas, propane, oil, electricity or wood are eligible to participate in the Ontario Home Energy Conservation Incentive Program.

Who do I contact to apply?

First, visit ohecip.ca and enter your postal code to determine if you live within the Home Reno Rebate or Home Energy Conservation program delivery area. 

The next step is to contact a qualified energy advisor in your area. Qualified energy advisors are listed on the Home Reno Rebate and Home Energy Conservation program websites. The program is available to customers that heat their home with natural gas, propane, oil, wood and electricity.

Can you get rebates from the Home Energy Conservation program or the Home Reno Rebate program and the Heating and Cooling program?

No. Each program has its own benefits, but you cannot receive incentives from both. The Home Reno Rebate program from Union Gas and the Home Energy Conservation Program from Enbridge are meant to help homeowners take on comprehensive retrofit projects to upgrade their heating and cooling equipment, as well as switch out old appliances and make renovations to make their homes more energy-efficient.

If you're looking for specific rebates and only plan to replace your furnace or central air conditioner, the Save on Energy Heating and Cooling program will provide the incentives you need.

Home Assessments

What should I expect from a home energy assessment?

The energy audit happens in two stages (the “pre-renovation” and the “post-renovation”), both which are completed by the same energy advisor. For the pre-renovation assessment, a certified energy advisor will complete a full assessment of your home, including information on the size and age of the home, a review of your lighting, appliances, insulation, heating and cooling equipment, etc. They will help you spot air leaks, and offer advice on ways to reduce your homes energy consumption and determine the best options to improve your home’s energy efficiency. Once completed, your home will be given an energy rating from Natural Resources Canada. 

The post-renovation assessment takes place after you’ve completed/implemented the upgrades to improve your home’s energy efficiency. The energy advisor will determine the impact of your efficiency upgrades, and assess the new energy usage in your home. Your home will be given an updated Natural Resources Canada home energy rating based on the upgrades completed.

How long do the energy assessments take?

The initial assessment is typically a two-hour process. The follow-up assessment should take approximately one hour to complete.

How long do I have after an assessment to implement the measures?

Ideally, homeowners should aim to complete their efficiency upgrades within three to four months of an initial energy assessment. Speak to your energy advisor for more details.

What happens to my personal information?

Any and all personal information you provide at the time of the initial energy assessment will be kept confidential between Union Gas Limited, Enbridge Gas Distribution Inc., the Service Organization performing the energy audit, the Independent Electricity System Operator, your Local Distribution Company and the Ontario Government. 

The personal information that we collect from you is always limited to the purposes that we have identified to you and indicated in the personal agreement, which include contacting participants about related programs, program reporting, sending follow-up surveys, conducting studies, audits, evaluations or other verifications related to the Program, and for other purposes as permitted by privacy laws.

Will sales people come to my door to offer the program?

No. We do not solicit door to door, although you may receive information at your door (ie. Brochures/Door Hangers dropped off by an energy advisor working in the area) about the program. If you are interested in participating in the program contact an advisor who delivers the program in your area. 

Appliances and Rebates

Why should I upgrade my electric appliances?

Upgrading to more energy-efficient electric appliances creates ongoing savings that will lower your home electricity bill. Switching out your old fridge for a new ENERGY STAR® model or replacing your old freezer with a high-efficiency ENERGY STAR® model can translate into up to 60 per cent in energy savings compared to old models.

How do I know if I'm eligible for appliance rebates?

An Energy advisor will help identify whether you are eligible to receive rebates to replace your existing appliances. Generally advisors are looking for appliances that are at least 15 years old. Don't worry if you can’t quite remember when you purchased your equipment — the energy advisor can help you determine the best efficiency measures for your home.

Why aren't all electric appliances included in the measures?

The program includes appliance upgrades that provide the greatest potential for electricity savings. Homeowners are, however, encouraged to look at improving the efficiency of all their appliances. Take a look at the ENERGY STAR® appliance guides to find out which appliances provide the best energy savings.

What is a heat pump?

Air-source heat pumps are more energy-efficient than other forms of electric heating such as baseboard heaters. They draw heat from the outside air during the heating season (even when the air is cold) and reject heat outside during the summer cooling season, replacing the need for both a furnace and air conditioning.

What are the different rebates for heat pumps?

Homeowners who use electricity as their primary source of heating can receive up to $4,000 towards upgrading their home heating efficiency by replacing old baseboard heating units or electric forced-air furnaces with high-efficiency air-source heat pumps. Homeowners who heat their home with other fuel sources such as oil or propane can get between $500 and $1,600 in rebates by installing energy-efficient air-source heat pumps along with other efficiency projects in the home.

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